Purchase replacement cartridges and other supplies from the HP Store or local retailers. Or, view all available drivers for your product below. Drivers may be in development so please check back at a later date or visit the product homepage. Power consumption Maximum power consumption: Already have an HP account?

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Select your operating system and versionChange Detected operating system: Remove the old print cartridges. Verify that the print carriage can move freely Unplug the power cable.

HP Officejet J5508 All-in-One Printer Product Information

j5058 If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. Issue While printing, the All-in-One stops feeding paper. Verify that the rear access door is securely fastened. Windows minimum and recommended system requirements Component.

Select from the products you own. Clear the jam from the automatic document feeder ADF.

A ‘Paper Jam’ Message Displays for HP Officejet J5508 and J5520 All-in-Ones

Please try again j550. You might damage the HP All-in-One if the print cartridges are not docked safely when you try to remove them. We are unable to determine your warranty status for the hl and serial number provided. The product prompts you to align cartridges every time you install a cartridge.


The recommended installation installs the basic software and drivers, as well as the HP Photosmart software. Select an operating system and version to see available software for this product. Do not use paper that is too thin, too slick, or that stretches.

HP Officejet J All-in-One Printer | HP® Customer Support

Europe, Middle East, Africa. Touching these parts can result in clogs, ink failure, and bad electrical connections.

Clear jam from the back of All-in-One. You can also align the cartridges at any time from the control panel, or by using the software you install with the product. The Virtual Agent is currently unavailable. Print margin specifications Media. HP recommends emptying the output tray frequently.

Or, view all available drivers for your product below. Slide the new print cartridge forward into the empty slot. Check if the All-in-One can print on the paper. Choose a different product.

HP Officejet J All-in-One Printer Product Information | HP® Customer Support

If you are installing a black or photo print cartridge, slide it into the right slot. Asia Pacific and Oceania.


Reload and test the All-in-One Once you have removed the jammed paper, verify that the All-in-One is still functioning properly. Already have an HP account? How does HP install software and gather data?

Slowly pull the paper out from under the front cover only as a last resort. If the carriage does not move, continue with the next step below. The custom installation installs gives the option for the customer to pick the individual software they would like to install. Drivers may be in development so please check back at a later date or visit the product homepage.